Refund Policy

Effective July 23, 2026 · Last updated July 23, 2026

We only want your money if the system is actually helping you execute. So the policy is simple, and we do not make you argue for it.

1. The 14-day money-back guarantee

If you are within 14 days of your first payment and Exeluma has not made you more productive, email us and we will refund you in full.

  • No justification required. You do not have to explain yourself or complete a survey. We will ask what did not work, because it helps us improve, but answering is optional.
  • It applies to your first payment on a new subscription — monthly or annual.
  • Using the product does not void it. You are meant to actually try it.

2. How to request one

Email [support@exeluma.com] from the address on your account, with the subject “Refund”.

  • We reply within 2 business days.
  • Approved refunds are issued within 5–10 business days.
  • Money is returned to your original payment method. How quickly it appears depends on your bank or card issuer, not on us.

3. After the 14 days

Outside the guarantee window, payments are generally non-refundable, and we do not automatically pro-rate partial periods. What you can always do:

  • Cancel any time from your settings. You keep full access until the end of the period you already paid for, and you are not charged again.
  • Export your data before you go. It is yours.

Annual plans. The same 14-day guarantee applies to the $468 annual payment. After that, the annual term runs to its end date; we may still consider a pro-rated refund in genuine exceptional circumstances — just ask.

4. Situations we always refund

  • Duplicate or accidental charges — refunded in full, no time limit.
  • You were billed after cancelling — refunded in full.
  • Prolonged outage that made the service unusable for a significant part of your billing period.
  • Unauthorised charges — contact us before opening a chargeback and we will resolve it faster.

5. Situations we may decline

  • Repeated refunds across multiple accounts or billing cycles.
  • Accounts terminated for breaching the acceptable-use rules in our Terms of Service.
  • Requests made well outside the guarantee window without exceptional cause.

6. Your statutory rights

This policy sits on top of your legal rights, it does not replace them.

  • EU/UK consumers: you have a statutory 14-day right of withdrawal on distance contracts. If you ask us to start the service immediately, you acknowledge you may lose that right once the service is fully performed — but our own guarantee above covers the same period regardless.
  • Quebec consumers: your rights under the Consumer Protection Act are unaffected.
  • Other jurisdictions: where mandatory local consumer law gives you more, that law wins.

7. Taxes

Refunds include any sales tax, GST/HST/QST or VAT that was charged on the original payment.

8. Contact

Questions about a payment or refund — email [support@exeluma.com] and a human at [LEGAL_ENTITY_NAME] will answer.